When You Arrive What to Expect: When you arrive for shelter a staff member will welcome you as you have just taken a very big step. We will meet with you to gather some general information about your situation. You will be given a tour of the shelter and be introduced to the other residents. You will be shown your room (each family has their own room here at Autumn House), and be offered personal care items if you need them. Once you have had some time to settle into the shelter, you will meet with your women’s support counsellor who will work with you to determine how we can best help you during your stay. Throughout your involvement with Autumn House you can expect to be safe, respected, and believed.